We do accept returns within 10 days of delivered merchandise. Package must be postmarked within those 10 days to receive a full refund (minus the return shipping cost). After 10 days, we will have to charge a restocking fee of $5.00 (plus return shipping fee). We do not accept returns after 30 days of delivery. If you have any questions prior to placing your order, feel free to contact us at email@example.com and we will be happy to assist you.
Returned items must be in original, saleable condition with original tags.
Returns cannot be made in person as we do not have a physical store nor at our warehouse.
Please note that we do not refund original shipping charges unless a defective product was received or a shipping error occurred. Proof will need to be supplied at the time of your request to firstname.lastname@example.org.
To return your item, please fill out the form below or email us at email@example.com and we will send you a prepaid shipping label and instructions. We will deduct the shipping label cost from your total refund.
Your refund will be credited as soon as the returned item(s) are received by our warehouse in Pomona, California. Please allow 5-7 business days for processing on all returns and in-stock exchanges. In the event a requested item is unavailable, we will notify you first thing.
Refunds will return to your original form of payment. Refunds typically appear on your statement 3-5 business days after the refund is initiated. Please note that the total price of your refund may vary from the listed price of each item based on any discounts or taxes applied to the original order. Please also inform us if your credit card information has changed since your original order.
FINAL SALE ITEMS
Items marked "final sale" are marked down and are not eligible for additional discounts at checkout and cannot be returned.
At this time, we do not offer direct exchanges. You must return your item first by using the form below and placing a new order. Our return form will allow you to request the return of the item as well as the exchange all at once.
If you are exchanging an item by placing a new order, please note the size you need and reason.
When you place your new order, please email us at firstname.lastname@example.org and we will waive the return shipping cost.