WearFirst accepts orders 24 hours a day, every day of the week. Orders are processed in the order they are received and expedited shipping orders, such as USPS Priority shipping (1-3 business days), are elevated in priority to meet the delivery deadline.
It can take up to 2 business days to process and fulfill your order, but we do try to complete it in about 24 hours. Please allow 1 day for USPS/UPS to update your tracking information.
Orders placed on the weekend will be shipped the following business day. All orders are shipped from our warehouse in Montclair, California. Orders are packed and shipped five days a week.
WearFirst ships to all 50 U.S. states and follows the standard methods available by USPS/UPS. We offer FREE USPS Priority shipping on all orders over $75. If you need your items sooner, we do offer several other carrier rate options, such as USPS Priority.
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
How Can I Track My Order?
Once your order has been shipped, you will receive an email with your tracking and shipping information.
You have 30 days from the day of order fulfillment to return delivered merchandise. You will be given the option to submit for a complete return/refund to your original form of payment, an exchange of items, or instant credit to use in our store for something new.
You are responsible for the cost of the shipping label and it will be deducted from your total refund unless you have paid for our re:do service, where you can receive unlimited returns for exchanges or store credit. (If you opt into this service, you pay $1.98 at checkout).
We do not accept returns after this return eligibility window. If you have any questions prior to placing your order, feel free to contact us at esales@wearfirst.com and we will be happy to assist you.
Returned items must be in original, saleable condition with original tags.
Returns cannot be made in person as we do not have a physical store nor at our warehouse.
Please note that we do not refund original shipping charges unless a defective product was received or a shipping error occurred. Proof will need to be supplied at the time of your request to esales@wearfirst.com.
To return your item, please submit your request here. You are responsible for the cost of the shipping label and it will be deducted from your total refund.
If you choose to return, your refund will be credited as soon as the returned item(s) are received by our warehouse in Rancho Cucamonga, California. Please allow 5-7 business days for processing on all returns and in-stock exchanges.
Refunds will return to your original form of payment. Refunds typically appear on your statement 3-5 business days after the refund is initiated.
Please note that the total price of your refund may vary from the listed price of each item based on any discounts or taxes applied to the original order.
Please also inform us if your credit card information has changed since your original order.
Should you require additional assistance, please email us at esales@wearfirst.com.
FINAL SALE ITEMS
Items marked "final sale" are marked down and cannot be returned.
We currently offer direct exchanges. Please submit your request here.