Shipping, Returns, and Exchanges

Adjusted Shipping Window Due to COVID-19

We're taking measures to ensure the safety of our employees, and as a result, shipping may be delayed. You can expect an additional 2-5 days for your order to be delivered and up to 5 days before you see any movement on your tracking ID after receiving a shipping confirmation email.

You will receive a notification and tracking information once your order ships. If you have any questions about an outstanding order, please email us at esales@wearfirst.com and we’ll be here to help. We apologize for any inconvenience this has caused and we thank you for your support during this time.

Shipping

WearFirst accepts orders 24 hours a day, every day of the week. Orders are processed in the order they are received and expedited shipping orders, such as 2 day Priority shipping, are elevated in priority to meet the delivery deadline. All orders are shipped from our warehouse in Pomona, California via USPS. Orders are packed and shipped five days a week. Orders placed on the weekend will be shipped the following business day.

WearFirst ships to all 50 U.S. states and follows the standard methods available by USPS. We offer FREE USPS GROUND shipping on all orders over $50. If you need your items sooner, we do offer the option of 2 day FedEx shipping at an additional cost of $25.00.

Please allow 1-2 days for your order to ship out. Cut off time is 5 p.m. (Monday- Friday) Eastern time on all orders. Orders received after 5 p.m. Eastern time will be processed the next business day. 


 

How Can I Track My Order?

Once your order has been shipped, you will receive an email with your tracking and shipping information.

Shipping Rates

Estimated shipping rates are valid for all 48 contiguous U.S. states, with an *increase for Alaska, Hawaii, and all other U.S. Territories including Guam, American Samoa, Puerto Rico and U.S. Virgin Islands. Terms are subject to change without notice.

Order Amount USPS Standard Shipping (4-9 Business Days)

$0-$49.99

$8.95 - $11.90*

$50.00+

FREE

Returns

We do accept returns within 10 days of delivered merchandise. Package must be postmarked within those 10 days to receive a full refund (minus the return shipping cost). After 10 days, we will have to charge a restocking fee of $5.00 (plus return shipping fee). If you have any questions prior to placing your order, feel free to contact us at esales@wearfirst.com and we will be happy to assist you.

Returns cannot be made in person as we do not have a physical store nor at our warehouse.

Please note that we do not refund original shipping charges unless a defective product was received or a shipping error occurred. Proof will need to be supplied at the time of your request to esales@wearfirst.com.

 

To return your item, please fill out the form below or email us at esales@wearfirst.com and we will send you a prepaid shipping label and instructions. We will deduct the shipping label cost from your total refund.

Your refund will be credited as soon as the returned item(s) are received by our warehouse in Pomona, California.

Please allow 5-­7 business days for processing on all returns and in­-stock exchanges. In the event a requested item is unavailable, we will notify you first thing.

Refunds will return to your original form of payment.

Refunds typically appear on your statement 3-5 business days after the refund is initiated.

Please note that the total price of your refund may vary from the listed price of each item based on any discounts or taxes applied to the original order.

Please also inform us if your credit card information has changed since your original order.

 

FINAL SALE ITEMS

Items marked "final sale" are marked down and are not eligible for additional discounts at checkout and cannot be returned.

Return Form

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Thank you for submitting your return request. You will receive a response and a return shipping label within 1 business day. The cost of the label will be deducted from your credit as per our refund policy.

Exchanges

At this time, we do not offer direct exchanges. You must return your item first by using the form above and placing a new order.

Our return form will allow you to request the return of the item as well as the exchange all at once.

If you are exchanging an item by placing a new order, please note the size you need and reason.

When you place your new order, please email us at esales@wearfirst.com and we will waive the return shipping cost.

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