ORDERS

What is your shipping policy?

WearFirst accepts orders 24 hours a day, every day of the week. Orders are processed in the order they are received and expedited shipping orders, such as USPS Priority shipping (1-3 business days), are elevated in priority to meet the delivery deadline.

It can take up to 2 business days to process and fulfill your order, but we do try to complete it in about 24 hours. Please allow 1 day for USPS/UPS to update your tracking information.

Orders placed on the weekend will be shipped the following business day. All orders are shipped from our warehouse in Montclair, California. Orders are packed and shipped five days a week.

WearFirst ships to all 50 U.S. states and follows the standard methods available by USPS/UPS. We offer FREE USPS GROUND shipping on all orders over $50. If you need your items sooner, we do offer several other carrier rate options, such as USPS Priority.

Do you offer any discounts or promotions?

YES! Currently, our promotions are as follows:

 

  • 10% for all veterans - use code VETERANS10
  • 15% if you LIKE our Facebook page with code FBLIKE15
  • 15% if you sign up for our Facebook Messenger list
  • 25% if you sign up for our e-mail list to stay informed of sales
  • 40% if you leave a photo review on a purchased product

Keep checking back with us for sales.

WHAT PAYMENT METHODS DOES WearFirst ACCEPT?

We accept Visa, MasterCard, and American Express. You may also pay through Venmo, PayPal, Shop Pay and ApplePay. Forms of payment can be also found at the bottom of this page.

IS MY PERSONAL INFORMATION KEPT PRIVATE?

Please be assured that your personal information is kept private and confidential and at no point will we rent or sell this.

To register an account at WearFirst, we will need to know your name, mailing address and email address. When processing your order online we require your billing address, shipping address, telephone number, credit card number and expiration date. If necessary, these details may be shared with a credit reference agency to verify your order.

Please note that if you sign up for our e-mail list, we may use your contact details to inform you of the latest arrivals as well as style and lifestyle inspiration. If you would prefer not to receive these updates, you can unsubscribe in your email preferences at any time.

For further detail, please read our Privacy Policy.

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

You don't need to set up an account to place an order. If you decide to register with us, you'll be able to enjoy the following benefits through your WearFirst account:

 

  • Track your orders and review past purchases
  • Earning rewards through our Loyalty Program
  • Your details, such as address information, will be pre-filled from the stored information during checkout
  • Manage your account details, order history and email preferences and see order status.

CAN I TRACK MY ORDER?

Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number. You can also log into your account, if you made one at checkout, and view and track the status of your shipment.

CAN I ADD ITEMS TO AN EXISTING ORDER?

It is not possible to combine orders or add items to an existing order.

What do I do if I have problems placing an order?

Please email us at esales@wearfirst.com and include the product name(s), size, color and/or direct link to product page.

Why was my credit card payment declined during checkout?

Payments are often declined because the billing address or CVV code was entered incorrectly. We recommend calling your credit card company to confirm that the billing address matches exactly as it does on your credit card statement. If you are still having an issue, please email us esales@wearfirst.com.

What do I do if I never received an order receipt and confirmation, but was still charged for the order?

We first recommend checking spam folders as the confirmations can get filtered there. Alternatively, it could be because the email address associated with the order was incorrect. If you need confirmation that the order was placed, please email us esales@wearfirst.com with the billing or shipping name associated with the order.

I'm missing a product from my order, what do I do?

Please email us at esales@wearfirst.com with your name and order number.

What do I do if I receive a faulty item in my order?

Please email us at esales@wearfirst.com with your name and order number.

CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN DISPATCHED?

We cannot redirect orders to a different address once it's been shipped.

What happens if my package is lost or stolen?

If your package shows delivered to your address, but is missing you must report the loss to us within 2 weeks of placing your order. Once you have reported the lost package, we will launch an inquiry with our carrier about the lost package and attempt to have it recovered. If the carrier declares the package to be a complete loss, we will reship your order to you at no charge if stock is available.

We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by a customer.

Do you ship to multiple addresses?

You may only ship to one address per order. For items that require shipping to multiple locations, please place a separate order for each address.

Do you ship internationally?

Unfortunately, we do not ship internationally at this time. However, you can find our products at Costco Stores Internationally. In Canada, you can find us at Winners.

Still Need Help?

Please email us at esales@wearfirst.com or message us on Facebook.

PRODUCT & STOCK

What size do I order?

Check out our size chart here. Be sure to check product descriptions. We've made a note where we recommend you size up or down based on fit.

Are your products sold at any retailers?

We currently sell our products nationwide. Please check this current list of retailers.

Do you have a retail store?

No, at this time we do not have a retail store. We have our showroom located in NYC by appointment only and strictly for wholesale.

DO WE ETHICALly source our products?

We create designs that are thoughtfully made every step of the way — from where the materials are sourced, to the factories where everything is put together, to what utility features are on the garment itself. We continuously seek to improve the comfort, safety, and convenience of our clothing for our valued customers with year-round research and development efforts.  

Our owner maintains close partnerships with manufacturers to guide ethical business practices up and down the supply chain, including ensuring through frequent audits that our production facilities follow all tenets of ethical production.

RETURNS AND EXCHANGES

What is your return policy?

You have 30 days from the day of order fulfillment to return delivered merchandise. We do not accept returns after this return eligibility window. If you have any questions prior to placing your order, feel free to contact us at esales@wearfirst.com and we will be happy to assist you.

Returned items must be in original, saleable condition with original tags.

Returns cannot be made in person as we do not have a physical store nor at our warehouse.

Please note that we do not refund original shipping charges unless a defective product was received or a shipping error occurred. Proof will need to be supplied at the time of your request to esales@wearfirst.com.

 

To return your item, please submit your request here. You are responsible for the cost of the shipping label and it will be deducted from your total refund.

You will be given the option to submit for a complete return/refund to your original form of payment, an exchange of items, or instant credit to use in our store for something new.

If you choose to return, your refund will be credited as soon as the returned item(s) are received by our warehouse in Montclair, California. Please allow 5-­7 business days for processing on all returns and in­-stock exchanges.

Refunds will return to your original form of payment. Refunds typically appear on your statement 3-5 business days after the refund is initiated.

Please note that the total price of your refund may vary from the listed price of each item based on any discounts or taxes applied to the original order.

Please also inform us if your credit card information has changed since your original order.

Should you require additional assistance, please email us at esales@wearfirst.com.

 

FINAL SALE ITEMS

Items marked "final sale" are marked down and are not eligible for additional discounts at checkout or returns.

Do you offer exchanges?

We currently offer direct exchanges. Please submit your request here.

How do I return my item?

To return your item, please submit your request by clicking the button below. You are responsible for the cost of the shipping label and it will be deducted from your total refund.

When can I expect my refund?

Refunds will return to your original form of payment. Refunds typically appear on your statement 3-5 business days after the refund is initiated. Refunds are initiated once your item has arrived to our warehouse.

Please note that the total price of your refund may vary from the listed price of each item based on any discounts or taxes applied to the original order.

Please also inform us if your credit card information has changed since your original order.

ROUTE

WHAT IS ROUTE?

Route Protect is a package protection solution that helps cover you in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Route Protect can be added during checkout.

You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here

Purchased Route Protect and looking to file a shipping issue online? File here

WHERE IS MY ORDER?

Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.

HOW DOES ROUTE WORK?

If your Route protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.  

Need to file a claim?  File here

HOW DOES ROUTE PROCESS REFUNDS OR REORDERS?

Refunds: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included.

Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection.

WHEN SHOULD I FILE A CLAIM?

Marked As Delivered (Stolen)

  • Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered
  • Please note, orders over $100 USD will require a police report to be filed by the customer before any resolution can occur

 

Stuck In Transit (Lost)

  • For domestic orders, claims will be reviewed no earlier than 7 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date
  • For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date

 

Damaged

  • Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.

 

All of Route’s policies are listed here

WHAT IF MY ORDER NEVER ARRIVES OR IS STOLEN?

Route Protect definitely helps cover these instances! To protect your order against loss or theft, add Route Protect at checkout.

If your order has not arrived, please file a claim with Route here. 

WHAT IF MY ORDER ARRIVES DAMAGED?

Route covers damage as well! To protect your order against damage that occurred during shipping, add Route Protect at checkout.

If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing.

You can file a claim with Route here.

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at esales@wearfirst.com and we will be happy to work with you to remedy the situation.

how do i ifile a claim for my lost, damaged, or stolen order?

If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.

You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.

Haven’t downloaded the app yet?  Download here

what are route's terms and conditions?

Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/

is route a licensed insurance company?

Yes, Route is a licensed insurance company with SEG Insurance Ltd. as its partner.

GIFT CARDS

Can a WearFirst gift card be used more than once?

Yes, provided there is still a balance remaining on the card.

Can WearFirst gift cards be reloaded?

No, you can't reload a gift card.

Can more than one WearFirst gift card be used towards a purchase?

Yes. A customer can redeem another gift card during checkout.

How do customers check their balance?

If you have your gift card saved as a pass in your Apple Wallet, the amount will automatically update with your remaining balance. If you need further confirmation to your remaining balance, please email esales@wearfirst.com and we’d be happy to send you the information.

Can I use a WearFirst gift card to buy another WearFirst gift card?

No, you can't use a gift card to buy another gift card.

Can a WearFirst gift card be used to pay for shipping and taxes?

Yes, gift cards are applied to the final order total which includes shipping and taxes.

Can I apply a discount code to my gift card purchase?

Most discount codes cannot be applied to WearFirst gift cards. Only a specific WearFirst Gift Card discount code can be applied. Be on the lookout for future sales.

Can WearFirst gift cards be used in conjunction with a discount code?

Yes, gift cards are a form of payment.

What rules apply to WearFirst gift cards?

Please visit Gift Card Terms and Conditions for more information.

WHERE CAN I REDEEM A WEARFIRST GIFTCARD?

• Shopwearfirst.com
• Pinterest
• Facebook Shop
• Facebook Messenger

LEGAL

Where can I find your Privacy Policy?

Where can I find your terms of use?

STILL HAVE ANY QUESTIONS?

  +1 (877) 932-7178 x 8801

 esales@wearfirst.com

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