YES! Currently, our promotions are as follows:

• 10% for all veterans - use code VETERANS10
• 15% if you LIKE our Facebook page with code FBLIKE15
• 15% if you sign up for our Facebook Messenger list
• 25% if you sign up for our e-mail list to stay informed of sales
• 40% if you leave a photo review on a purchased product

Keep checking back with us for sales.

We accept Visa, MasterCard, and American Express. You may also pay through Venmo, PayPal, Shop Pay and ApplePay. Forms of payment can be also found at the bottom of this page.

Please be assured that your personal information is kept private and confidential and at no point will we rent or sell this.

To register an account at WearFirst, we will need to know your name, mailing address and email address. When processing your order online we require your billing address, shipping address, telephone number, credit card number and expiration date. If necessary, these details may be shared with a credit reference agency to verify your order.

Please note that if you sign up for our e-mail list, we may use your contact details to inform you of the latest arrivals as well as style and lifestyle inspiration. If you would prefer not to receive these updates, you can unsubscribe in your email preferences at any time.

For further detail, please read our Privacy Policy.

You don't need to set up an account to place an order. If you decide to register with us, you'll be able to enjoy the following benefits through your WearFirst account:

• Track your orders and review past purchases
• Earning rewards through our Loyalty Program
• Your details, such as address information, will be pre-filled from the stored information during checkout
• Manage your account details, order history and email preferences and see order status.

Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number. You can also log into your account, if you made one at checkout, and view and track the status of your shipment.

It is not possible to combine orders or add items to an existing order.

Please email us at esales@wearfirst.com and include the product name(s), size, color and/or direct link to product page.

Payments are often declined because the billing address or CVV code was entered incorrectly. We recommend calling your credit card company to confirm that the billing address matches exactly as it does on your credit card statement. If you are still having an issue, please email us esales@wearfirst.com.

We first recommend checking spam folders as the confirmations can get filtered there. Alternatively, it could be because the email address associated with the order was incorrect. If you need confirmation that the order was placed, please email us esales@wearfirst.com with the billing or shipping name associated with the order.

Please email us at esales@wearfirst.com with your name and order number.

Please email us at esales@wearfirst.com with your name and order number.

We cannot redirect orders to a different address once it's been shipped.

If your package shows delivered to your address, but is missing you must report the loss to us within 2 weeks of placing your order. Once you have reported the lost package, we will launch an inquiry with our carrier about the lost package and attempt to have it recovered. If the carrier declares the package to be a complete loss, we will reship your order to you at no charge if stock is available.

We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by a customer.

You may only ship to one address per order. For items that require shipping to multiple locations, please place a separate order for each address.

Unfortunately, we do not ship internationally at this time. However, you can find our products at Costco Stores Internationally. In Canada, you can find us at Winners.

Please email us at esales@wearfirst.com or message us on Facebook.

Check out our size chart here. Be sure to check product descriptions. We've made a note where we recommend you size up or down based on fit.

We currently sell our products nationwide. Please check this current list of retailers.

No, at this time we do not have a retail store. We have our showroom located in NYC by appointment only and strictly for wholesale.

We create designs that are thoughtfully made every step of the way — from where the materials are sourced, to the factories where everything is put together, to what utility features are on the garment itself. We continuously seek to improve the comfort, safety, and convenience of our clothing for our valued customers with year-round research and development efforts.  

Our owner maintains close partnerships with manufacturers to guide ethical business practices up and down the supply chain, including ensuring through frequent audits that our production facilities follow all tenets of ethical production.

We currently offer direct exchanges. Please submit your request here.

To return your item, please submit your request by clicking the button below. You are responsible for the cost of the shipping label and it will be deducted from your total refund.

Refunds will return to your original form of payment. Refunds typically appear on your statement 3-5 business days after the refund is initiated. Refunds are initiated once your item has arrived to our warehouse.

Please note that the total price of your refund may vary from the listed price of each item based on any discounts or taxes applied to the original order.

Please also inform us if your credit card information has changed since your original order.

Route Protect is a package protection solution that helps cover you in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Route Protect can be added during checkout.

You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here

Purchased Route Protect and looking to file a shipping issue online? File here

Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.

If your Route protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.  

Need to file a claim?  File here

Refunds: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included.

Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection.

Marked As Delivered (Stolen)

• Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered
• Please note, orders over $100 USD will require a police report to be filed by the customer before any resolution can occur

Stuck In Transit (Lost)

• For domestic orders, claims will be reviewed no earlier than 7 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date
• For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date

Damaged

• Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.

All of Route’s policies are listed here

Route Protect definitely helps cover these instances! To protect your order against loss or theft, add Route Protect at checkout.

If your order has not arrived, please file a claim with Route here. 

Route covers damage as well! To protect your order against damage that occurred during shipping, add Route Protect at checkout.

If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing.

You can file a claim with Route here.

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at esales@wearfirst.com and we will be happy to work with you to remedy the situation.

If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.

You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.

Haven’t downloaded the app yet?  Download here

Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/

Yes, provided there is still a balance remaining on the card.

No, you can't reload a gift card.

Yes. A customer can redeem another gift card during checkout.

If you have your gift card saved as a pass in your Apple Wallet, the amount will automatically update with your remaining balance. If you need further confirmation to your remaining balance, please email esales@wearfirst.com and we’d be happy to send you the information.

No, you can't use a gift card to buy another gift card.

Yes, gift cards are applied to the final order total which includes shipping and taxes.

Most discount codes cannot be applied to WearFirst gift cards. Only a specific WearFirst Gift Card discount code can be applied. Be on the lookout for future sales.

Yes, gift cards are a form of payment.

Please visit Gift Card Terms and Conditions for more information.