Frequently Asked Questions

ORDERS

Do you offer any discounts or promotions?

YES! Currently, our promotions are as follows:

 

  • 10% for all veterans - use code VETERANS10
  • 15% if you LIKE our Facebook page with code FBLIKE15
  • 15% if you sign up for our Facebook Messenger list
  • 25% if you sign up for our e-mail list to stay informed of sales
  • 40% if you leave a photo review on a purchased product

Keep checking back with us for sales.

WHAT PAYMENT METHODS DOES WearFirst ACCEPT?

We accept Visa, MasterCard, and American Express. You may also pay through Venmo, PayPal, and ApplePay. Forms of payment can be also found at the bottom of this page.

IS MY PERSONAL INFORMATION KEPT PRIVATE?

Please be assured that your personal information is kept private and confidential and at no point will we rent or sell this.

To register an account at WearFirst, we will need to know your name, mailing address and email address. When processing your order online we require your billing address, shipping address, telephone number, credit card number and expiration date. If necessary, these details may be shared with a credit reference agency to verify your order.

Please note that if you sign up for our e-mail list, we may use your contact details to inform you of the latest arrivals as well as style and lifestyle inspiration. If you would prefer not to receive these updates, you can unsubscribe in your email preferences at any time.

For further detail, please read our Privacy Policy.

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

You don't need to set up an account to place an order. If you decide to register with us, you'll be able to enjoy the following benefits through your WearFirst account:

 

  • Track your orders and review past purchases
  • Your details, such as address information, will be pre-filled from the stored information during checkout
  • Manage your account details, order history and email preferences and see order status.

CAN I TRACK MY ORDER?

Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number. You can also log into your account, if you made one at checkout, and view and track the status of your shipment.

CAN I ADD ITEMS TO AN EXISTING ORDER?

It is not possible to combine orders or add items to an existing order.

What do I do if I have problems placing an order?

Please email us at esales@wearfirst.com and include the product name(s), size, color and/or direct link to product page.

Why was my credit card payment declined during checkout?

Payments are often declined because the billing address or CVV code was entered incorrectly. We recommend calling your credit card company to confirm that the billing address matches exactly as it does on your credit card statement. If you are still having an issue, please email us esales@wearfirst.com.

What do I do if I never received an order receipt and confirmation, but was still charged for the order?

We first recommend checking spam folders as the confirmations can get filtered there. Alternatively, it could be because the email address associated with the order was incorrect. If you need confirmation that the order was placed, please email us esales@wearfirst.com with the billing or shipping name associated with the order.

I'm missing a product from my order, what do I do?

Please email us at esales@wearfirst.com with your name and order number.

What do I do if I receive a faulty item in my order?

Please email us at esales@wearfirst.com with your name and order number.

CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN DISPATCHED?

We cannot redirect orders to a different address once it's been shipped.

Do you ship to multiple addresses?

You may only ship to one address per order. For items that require shipping to multiple locations, please place a separate order for each address.

Do you ship internationally?

Unfortunately, we do not ship internationally at this time. However, you can find our products at Costco Stores Internationally. In Canada, you can find us at Winners.

Still Need Help?

Please email us at esales@wearfirst.com or message us on Facebook.

PRODUCT & STOCK

What size do I order?

Check out our size chart here. Be sure to check product descriptions. We've made a note where we recommend you size up or down based on fit.

Are your products sold at any retailers?

We currently sell our products nationwide. Please check this current list of retailers.

Do you have a retail store?

No, at this time we do not have a retail store. We have our showroom located in NYC by appointment only and strictly for wholesale.

DO WE ETHICALly source our products?

We create designs that are thoughtfully made every step of the way — from where the materials are sourced, to the factories where everything is put together, to what utility features are on the garment itself. We continuously seek to improve the comfort, safety, and convenience of our clothing for our valued customers with year-round research and development efforts.  

Our owner maintains close partnerships with manufacturers to guide ethical business practices up and down the supply chain, including ensuring through frequent audits that our production facilities follow all tenets of ethical production.

RETURNS AND EXCHANGES

What is your return policy?

We do accept returns within 10 days of delivered merchandise. Package must be postmarked within those 10 days to receive a full refund (minus shipping cost). After 10 days, we will have to charge a restocking fee of $5.00 (plus return shipping fee). If you have any questions prior to placing your order, feel free to contact us at esales@wearfirst.com and we will be happy to assist you.

Do you offer exchanges?

At this time, we do not offer direct exchanges. You must return your item and place a new order. However, if you are exchanging an item by placing a new order, please email us with the new order number at esales@wearfirst.com and we will waive the return shipping cost.

How do I return my item?

Email us at esales@wearfirst.com and we will send you a prepaid label and instructions. We will deduct shipping cost from total refund if it’s within 10 days of original delivery. If the postmark on the return is past 10 days then we will have to charge a restocking fee of $5.00 plus the cost of return.

When can I expect my refund?

Your refund will be processed as soon as the returned item(s) are received by our warehouse. Refunds will return to your original form of payment.  

GIFT CARDS

Can a WearFirst gift card be used more than once?

Yes, provided there is still a balance remaining on the card.

Can WearFirst gift cards be reloaded?

No, you can't reload a gift card.

Can more than one WearFirst gift card be used towards a purchase?

Yes. A customer can redeem another gift card during checkout.

How do customers check their balance?

If you have your gift card saved as a pass in your Apple Wallet, the amount will automatically update with your remaining balance. If you need further confirmation to your remaining balance, please email esales@wearfirst.com and we’d be happy to send you the information.

Can I use a WearFirst gift card to buy another WearFirst gift card?

No, you can't use a gift card to buy another gift card.

Can a WearFirst gift card be used to pay for shipping and taxes?

Yes, gift cards are applied to the final order total which includes shipping and taxes.

Can I apply a discount code to my gift card purchase?

Most discount codes cannot be applied to WearFirst gift cards. Only a specific WearFirst Gift Card discount code can be applied. Be on the lookout for future sales.

Can WearFirst gift cards be used in conjunction with a discount code?

Yes, gift cards are a form of payment.

What rules apply to WearFirst gift cards?

Please visit Gift Card Terms and Conditions for more information.

WHERE CAN I REDEEM A WEARFIRST GIFTCARD?

• Shopwearfirst.com
• Pinterest
• Facebook Shop
• Facebook Messenger

LEGAL

Where can I find your Privacy Policy?

Where can I find your terms of use?

STILL HAVE ANY QUESTIONS?

  +1 (212) 869-8686

esales@wearfirst.com